An industrial machine does not travel like a parcel, and pretending otherwise helps nobody. It goes by road freight on a transporter's docket, and that docket is what tells you where it is. This page explains what you should have been sent, what each document is for, and what to do when something has not arrived.
There is no self-service tracking screen on this site, and we would rather say that plainly than build a box that returns nothing useful. What we do instead is send you the docket number without waiting to be asked.
Between placing an order and running the machine you will be sent three things. Each answers a different question:
Take the docket number from the despatch message and use it with the transporter named on it. Most road transporters in India will tell you the current hub and the expected delivery date over the phone faster than any website will.
If you have the docket number and the transporter's office cannot find it, that usually means the consignment has been handed to a connecting carrier for the last leg. Ring us with the docket number and we will chase it from our end — we booked the vehicle, so we have the relationship.
Check the consignment before you sign the transporter's copy, not after. Once a clean receipt is signed, a transit-damage claim becomes very difficult for anyone to win.
Count the packages against the invoice. A machine often travels as more than one package — the machine, a reel stand, a toolkit, a spares pouch — and the missing item is usually the small one. Look at the outer packing for crushing, water marks or a torn corner, and note anything you see on the transporter's copy before you sign it.
Photograph the packing before you open it if anything looks wrong. Five photographs taken at the gate are worth more than any description written the next day.
Road freight in India moves against traffic, weather and festival closures, and a vehicle held at a checkpoint is not something either of us can see from a screen. Call us with the order reference and the docket number and we will find out where it is rather than tell you to wait.
If the delay is going to affect your production plan, say that in the first call. It changes what we do about it.
A machine does not travel direct. It is picked up in Faridabad, taken to the transporter's local hub, consolidated with other consignments going the same way, moved on a trunk vehicle, broken down at a hub near you, and delivered on a local vehicle. Most of the elapsed time is consolidation, not driving.
That is why a consignment can appear to sit still for a day and then move a long way overnight, and why a transporter's estimate is a range rather than a time.
It is also why damage, when it happens, almost always happens at a hub rather than on the road — a consignment is handled several times, and each handling is a chance for a forklift tine to find a corner. It is the reason we pack for handling rather than for distance.
Most established plants will not admit a vehicle without documents in a particular form: an e-way bill, a gate pass raised against a purchase order, sometimes a prior intimation with the vehicle number.
Tell us what your gate needs at the order stage. A vehicle turned away at a gate has to come back the next day, and the transporter will usually charge for that.
If your stores accept goods only on certain days or between certain hours, say so. It is easier to book a vehicle to arrive on a Tuesday than to explain to your security why one arrived on a Sunday.
Ring us with the order acknowledgement reference. If the machine has been despatched the docket exists and we will send it; if it has not, we will tell you where it is in the build.
Yes. Ex-works collection is normal — tell us at the order stage and we will have the machine packed and ready with the paperwork for your vehicle.
Road freight delivers to your gate. Moving a machine from the gate to the bench is your site's job, and for a heavy machine it is worth planning before the vehicle arrives.
Note the damage on the transporter's copy before signing, then unpack and check properly. The note costs nothing and it is the only thing that keeps a claim open.
The transporter gives a range once the consignment is booked, and we pass it on. A single promised time would be a guess, and you would plan around it.
That usually means it was signed for at the gate or the central stores. Ask your security register for the date and the signature, and we will chase the transporter with it.
Call +91 95822 69346 with the order reference and the docket number.
Mobile number must be a valid 10 digit number.
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