Track Your Order

Track Your PackForge Order

An industrial machine does not travel like a parcel, and pretending otherwise helps nobody. It goes by road freight on a transporter's docket, and that docket is what tells you where it is. This page explains what you should have been sent, what each document is for, and what to do when something has not arrived.

Docket sent without asking

Details sent to your WhatsApp

Free delivery anywhere in India

Ex-works collection also possible

We also send you the docket number on dispatch without waiting to be asked.

The three documents your order produces

Between placing an order and running the machine you will be sent three things. Each answers a different question:

Order acknowledgement — sent when the order is booked. It confirms the model, the configuration you approved, the commercial terms and the despatch plan. This is the reference to quote in any later conversation.
Invoice and e-way bill — raised at despatch. The e-way bill is the legal document that travels with the goods on Indian roads; your stores or accounts team will want it before the vehicle reaches your gate.
Transporter docket (LR / builty) — the number that actually tracks the consignment. It is issued by the transporter, not by us, and it is what their office quotes when you ring them.

Orders placed on this website

An order paid online at checkout travels by the same road freight route, with a few differences at the start and at the end.

Order ID. Shown on screen as soon as the payment goes through. Use it in the tracking form above and in any message to us.
Invoice. The GST tax invoice is generated when the machine leaves, not when you pay, so its date is the despatch date.
Cancelling. Possible at any time until despatch by phone or WhatsApp with the order ID. The full amount goes back to the payment mode you used, usually inside 5 to 7 working days.
Payment debited but no order. If money left your account but the order failed, your bank or Razorpay reverses it, normally inside 5 to 7 working days.
After delivery. Unused standard items may come back inside 7 days, and the pickup costs you nothing. Transit damage or a wrong item is reported within 48 hours, with pictures or a video of the unboxing.

How to check where a consignment is

Take the docket number from the despatch message and use it with the transporter named on it. Most road transporters in India will tell you the current hub and the expected delivery date over the phone faster than any website will.

If you have the docket number and the transporter's office cannot find it, that usually means the consignment has been handed to a connecting carrier for the last leg. Ring us with the docket number and we will chase it from our end — we booked the vehicle, so we have the relationship.

How long delivery usually takes

For a standard machine in stock, these are the usual delivery times. Sundays are not counted, and any product page shows the expected date when you enter your PIN code.

Destination	Usual time
Delhi NCR (Delhi, Faridabad, Gurugram, Noida, Ghaziabad, Sonipat, Bahadurgarh): PIN list	Same day, within 4 hours, for orders placed Monday to Saturday between 7 AM and 5 PM; later orders the next working day
Mumbai, Pune, Ahmedabad, Bengaluru, Hyderabad, Chennai and Kolkata	3 days
Everywhere else in India	5 to 6 days

A machine configured for you has a build time before transit begins, and its despatch date is the one on your order acknowledgement. If the docket shows the consignment still at its first hub well past these times, call with the docket number and we will take it up with the transporter.

When the machine arrives

Check the consignment before you sign the transporter's copy, not after. Once a clean receipt is signed, a transit-damage claim becomes very difficult for anyone to win.

Count the packages against the invoice. A machine often travels as more than one package — the machine, a reel stand, a toolkit, a spares pouch — and the missing item is usually the small one. Look at the outer packing for crushing, water marks or a torn corner, and note anything you see on the transporter's copy before you sign it.

Photograph the packing before you open it if anything looks wrong. Five photographs taken at the gate are worth more than any description written the next day.

If it is late

Road freight in India moves against traffic, weather and festival closures, and a vehicle held at a checkpoint is not something either of us can see from a screen. Call us with the order reference and the docket number and we will find out where it is rather than tell you to wait.

If the delay is going to affect your production plan, say that in the first call. It changes what we do about it.

Why road freight behaves the way it does

A machine does not travel direct. It is picked up in Faridabad, taken to the transporter's local hub, consolidated with other consignments going the same way, moved on a trunk vehicle, broken down at a hub near you, and delivered on a local vehicle. Most of the elapsed time is consolidation, not driving.

That is why a consignment can appear to sit still for a day and then move a long way overnight, and why a transporter's estimate is a range rather than a time.

It is also why damage, when it happens, almost always happens at a hub rather than on the road — a consignment is handled several times, and each handling is a chance for a forklift tine to find a corner. It is the reason we pack for handling rather than for distance.

Deliveries into a plant with gate rules

Most established plants will not admit a vehicle without documents in a particular form: an e-way bill, a gate pass raised against a purchase order, sometimes a prior intimation with the vehicle number.

Tell us what your gate needs at the order stage. A vehicle turned away at a gate has to come back the next day, and the transporter will usually charge for that.

If your stores accept goods only on certain days or between certain hours, say so. It is easier to book a vehicle to arrive on a Tuesday than to explain to your security why one arrived on a Sunday.

Spare parts, staged orders and collections

Not every consignment is one machine on one docket, and following it works a little differently in each of these cases.

Spare parts. Wear parts are held in stock, so despatch is rarely the wait; transit to your PIN code is. If a part is holding up production, say so when you order and you will be told what is realistic.
Staged despatch. When several machines go out against your installation plan, ask for the docket of each despatch and keep them against the order reference, so any question names exactly which part of the order it concerns.
More than one destination. When an order is split between sites, follow each consignment with the transporter on its own, using the docket issued for that site.
Ex-works collection. When your own vehicle collects from Faridabad, the machine is packed and the paperwork is ready for it; from the gate onwards, tracking is with your own transporter.
Export. Sea and air shipments are followed on the bill of lading or airway bill rather than a road docket. See export orders.

Questions we are asked

I have not received a docket number. What now?

Ring us with the order acknowledgement reference. If the machine has been despatched the docket exists and we will send it; if it has not, we will tell you where it is in the build.

Can I collect the machine myself?

Yes. Ex-works collection is normal — tell us at the order stage and we will have the machine packed and ready with the paperwork for your vehicle.

Do you deliver to the machine's final position inside the plant?

Road freight delivers to your gate. Moving a machine from the gate to the bench is your site's job, and for a heavy machine it is worth planning before the vehicle arrives.

The packing is damaged but the machine looks fine. Should I sign?

Note the damage on the transporter's copy before signing, then unpack and check properly. The note costs nothing and it is the only thing that keeps a claim open.

Can I get an estimated delivery date?

The transporter gives a range once the consignment is booked, and we pass it on. A single promised time would be a guess, and you would plan around it.

The docket shows delivered but nothing arrived at my department.

That usually means it was signed for at the gate or the central stores. Ask your security register for the date and the signature, and we will chase the transporter with it.