Privacy Policy

This policy describes what this website actually collects, which is very little. It is a business-to-business catalogue with an enquiry form, not a consumer platform, and the information we ask for is the information needed to answer you and to send you a machine.

The data controller is PackForge Industries, a division of Fulcrum Infratech Pvt. Ltd., B-194, 2nd Floor, Green Field Colony, Sector 41-42, Faridabad, Haryana 121001, India.

What we collect

Only what you type into an enquiry, a call-back request, a complaint or a document request:

Your name, and your company if you give it.
A phone number and an email address — how we reply to you.
What you are asking about — the machine, your carton or load size, your volumes, and anything else you choose to write.
A delivery pin code or address, so we can confirm the delivery date.

What we do not collect

We hold no card or bank details from the website. When you pay online at checkout, the payment is processed by Razorpay, our payment gateway: your card, UPI or netbanking details are entered on Razorpay’s secure page and are not seen or stored by us. To take the payment, your name, phone number, e-mail address, delivery address and order amount are shared with Razorpay, and we receive back only the payment reference, the amount and whether the payment succeeded. Where an order is paid by bank transfer, those details reach us through your bank and your invoice, not through this site.

We do not ask for any government identification number, and there is nothing on this site that needs one.

We use Google Analytics 4 to count visits and clicks on call, WhatsApp and e-mail buttons. It sets first-party cookies (_ga, _ga_*) and keeps no name or phone number; you can block them in your browser or with Google’s opt-out add-on. We do not place advertising or profiling trackers on this site, and we do not sell or rent anyone's details to anybody. If a browser feature such as remembering your cart stores something, it stays in your own browser.

Why we hold it, and for how long

To answer your enquiry, to prepare a quotation, to fulfil and deliver an order, to support the machine afterwards, and to keep the records that Indian tax and company law require us to keep.

An enquiry that does not become an order is kept while it is still live and for a reasonable period afterwards, because buyers often come back months later. Records relating to an actual sale — invoices, GST records — are kept for as long as the law requires.

Who else sees it

Only where it is needed to do the job you asked for:

The transporter, for a delivery — the consignee name, address and phone number.
Our accountants and auditors, for records that form part of the company's books.
A government authority, where the law requires it.
FormSubmit, the email delivery service behind the forms on this site. What you type into an enquiry, a call-back request or an order passes through it on its way to our sales inbox. It is used only to deliver that message to us.

Your rights

Ask us what we hold about you and we will tell you. Ask us to correct it and we will. Ask us to delete it and we will, except where a record has to be kept for tax or legal reasons — in which case we will tell you which record and why.

Ask us to stop contacting you and we will stop.

Call +91 95822 69346 or write to the address above. There is no form to fill in.

The Digital Personal Data Protection Act, 2023 gives individuals in India rights over their personal data. Where it applies to a request you make, we will honour it.

Grievance Officer

If you have a concern about how your personal data has been handled, write to or call our Grievance Officer:

Name: Pintoo Verma, Director, Fulcrum Infratech Pvt. Ltd.
Mobile: +91 95822 69346
Email: [email protected]
Address: PackForge Industries, a division of Fulcrum Infratech Pvt. Ltd., B-194, 2nd Floor, Green Field Colony, Sector 41-42, Faridabad, Haryana 121001, India.

A grievance is acknowledged within 48 hours and resolved within 30 days of the day we receive it.

How your information is kept

Enquiries and order records are held in the company's own systems, accessible to the people who need them to do the work — sales, despatch, service and accounts — rather than to everyone.

Access is limited by role. The despatch desk does not need your commercial terms and the accounts desk does not need your machine settings, and neither has them.

Where a service provider processes information on our behalf — an accountant, an IT provider — they are given only what the task requires, and only to do that task for us.

If something goes wrong

If personal information held by us is exposed in a way likely to affect you, we will tell you and the appropriate authority, describe what happened and what we are doing about it. We would not learn about a breach from you and say nothing.

If you believe your information has been mishandled, raise it directly on +91 95822 69346. You are also entitled to complain to the relevant authority, and using us first does not take that right away.

Want to know what we hold?

Ask on +91 95822 69346 and we will tell you.

Call +91 95822 69346 Send an enquiry WhatsApp

Questions we are asked

Do you store my card details?

No. Online payments on this site are processed by Razorpay, our payment gateway. Your card, UPI and bank details are entered on Razorpay’s secure page and never reach or stay on our website.

Will I be added to a mailing list?

Not without your agreement. An enquiry gets a reply, not a subscription.

Can I ask you to delete my details?

Yes. Anything not required by tax or company law will be deleted, and we will tell you what has to be kept and why.

Do you use tracking or advertising cookies?

Who do I contact about my data?

+91 95822 69346, or write to the Faridabad address on this page.

Do you send marketing messages?

Not without your agreement. If you ever receive one you did not ask for, tell us and it stops the same day.

Is my enquiry shared with a dealer in my area?

Not unless you ask us to. Some buyers prefer a local dealer, and if you say so we will pass you across; otherwise your enquiry stays with us.

Do you use my enquiry to build a customer list you share?

No. Your enquiry is used to answer you and to fulfil your order. It is not sold, rented or traded, and there is no arrangement under which anyone pays us for it.

How do I know a call claiming to be from you really is?

Ask for the order reference or the quotation number. Anyone genuinely calling from here about your order can quote it. Nobody from here will ever ask you for a bank one-time password.