How Buying From Us Works

Step 1 — Tell us the job, not the model

The commonest mistake is to open with a model number found on a competitor's website. That model was sized for somebody else's carton.

Open with the work instead: pack dimensions in millimetres, weight when full, packs per shift and shifts per day, the consumable you already buy, and the power available at the bench. Add a photograph of the packing bench. Those six things are enough to size a machine correctly, and everything after this step is faster because of them.

Step 2 — The shortlist

You get two or three machines that fit, with the difference between them explained in words rather than in a specification table. Very often one of them is cheaper than what you asked for, and if that one is right we will say so — a machine sold above the job is a machine that gets blamed for the wrong reasons later.

This is the stage to ask for datasheets. Your electrical contractor and your maintenance team should see them before, not after, a decision.

Step 3 — Quotation

The quotation states the machine as configured for you — table height, arch size, sealing width, wheel material, whatever applies — rather than a bare model name. It is ex-works Faridabad, with GST and freight as separate lines, and it carries its own validity date.

If any line on it is a machine we buy in rather than build, the quotation says so on that line. You should know which is which before you sign.

Step 4 — Order and acknowledgement

Send the purchase order against the quotation reference. If your organisation needs us on its vendor master first, do that in parallel with the shortlist rather than after — it is the step that most often adds a week for no reason.

You get an order acknowledgement confirming the model, the configuration, the commercial terms and the despatch plan. Keep the reference; every later conversation is faster with it.

Step 5 — Build and run-test

Machines we make are assembled and run-tested at our works in Faridabad before they are packed. Where a general arrangement drawing is part of your process, it is issued for approval at this stage — which is why asking for it early matters, since a drawing approved late costs a build slot.

If your site will not be ready on the original date, tell us. A machine held here is safer than one standing in your corridor.

Step 6 — Despatch

Packed for the journey, invoiced, e-way bill raised, handed to the transporter, and the docket number sent to you without you having to ask. Check the package count at your gate and note anything on the transporter's copy before signing.

Step 7 — Running, and after

Most bench machines are sited, connected and running the same day by your own fitter. Where a commissioning visit is worthwhile we will have said so on the quotation rather than sold you one you did not need.

After that it is wear parts and, if the line warrants it, a maintenance contract. The same phone number answers all of it, and the person answering can walk to the machine.

Where purchases usually slow down

Across a lot of orders, the delay is almost never the build. It is one of four things, and each can be removed in advance.

Vendor registration started too late. Begin it while you are still comparing offers; it costs nothing and it removes a week.

The drawing approved late. If your process needs a general arrangement drawing approved before the build, ask for it at the enquiry stage. Approval arriving after the build slot has passed costs the slot.

The site not made ready. The power point is the usual one. It is a small job that is always scheduled after the machine arrives instead of before.

Specification changed after the order. Changing an arch size or a table height after the build has started is expensive for you and disruptive for us. The shortlist stage is where changes are free.