Delivery & Dispatch

How machines are packed

Packing is decided by the journey, not by the machine. A pallet truck going to a Faridabad address and the same truck going to Guwahati are not packed the same way.

Domestic road freight is packed to survive handling at a transhipment hub, which is where most damage happens — not on the road, but when a consignment is moved between vehicles. Loose items travel inside the machine's own frame where they can, and a toolkit or spares pouch is fixed rather than laid on top.

Export consignments are packed differently again, and that is set out on the export page rather than repeated here.

Freight, and why we quote it separately

Every rate on this site and on our quotations is ex-works Faridabad. GST and freight are shown as separate lines, and there is a reason we do not bundle them into one figure.

A bundled price has to assume an average destination, which means a buyer in Faridabad subsidises a buyer in Coimbatore and neither can check what they paid. Quoted separately, you can see the machine price, compare it properly against another offer, and use your own transporter if your rate is better than ours. Many buyers with a regular carrier do exactly that, and we have no objection.

Freight is quoted against the delivery pin code because that is what the transporter prices. Give us the pin code with the enquiry and the quotation arrives complete.

Getting the site ready

The commonest reason a machine sits unused for a week is not the machine. Before the vehicle arrives, check four things:

• The route in. Gate width, doorway height, any step or ramp, and whether a forklift or pallet truck can reach the unloading point. Measure the narrowest point on the route, not the widest.
• Unloading. Road freight delivers to your gate; taking the machine off the vehicle is your site's job. Know before the day whether you need a forklift, a hydra or four people.
• The power point. Correct phase and rating, at the bench, terminated and ready. A point that has to be run after the machine lands costs more days than anything else on this list.
• Compressed air, where the machine needs it — line run to the bench, at the pressure on the datasheet.

What arrives with the machine

The machine, its toolkit where one is supplied, the wear parts included with it, the invoice and e-way bill, and the operating instructions.

Check the package count against the invoice at the gate. The item that goes missing is almost never the machine — it is the small box.

What decides how long it takes

Two separate clocks, and it helps to think of them separately. The first is build time: whether the machine is standard or configured for you decides it, and the date is on your order acknowledgement rather than estimated here. The second is transit, which belongs to the transporter and depends on distance, route and the consolidation described on the tracking page.

Delhi NCR deliveries are the shortest of the second clock simply because the works is in Faridabad. A consignment to a southern or eastern state adds trunk transit and usually a second hub.

If a date matters — a plant shutdown, a new line commissioning, an audit — say so at the order stage. Build slots can be planned around a date if we know about it, and cannot be rescued afterwards.

Multiple machines, and staggered despatch

An order for several machines does not have to arrive at once, and often should not. A plant that can install one machine a week has nowhere to put four.

Tell us the sequence you want and we will despatch against it. It is cheaper for you — fewer vehicles standing, less handling — and it keeps machines in our works rather than in your corridor.

For a phased line installation, give us the installation plan and the despatch schedule will be built backwards from it.