PackForgeA division of Fulcrum Infratech Pvt. Ltd. Machines& Material Handling

PackForge

Reach a person

Contact PackForge Industries

We are in Faridabad, Haryana, and the office and the works are the same address. That is not a detail we mention for atmosphere: it means the person answering your call can put the phone down and go and look at the machine you are asking about.

Answered by staff, no call centre
WhatsApp on the same number
Works visits by appointment
Conversations in Hindi welcome

WhatsApp us Call +91 95822 69346

Faridabad works and office with phone, WhatsApp and email routes (illustration)

Mon–SatDesk days

9:30 AMDesk opens

6:30 PMDesk closes

₹0Delivery charge in India

Works & office

PACKFORGE INDUSTRIES,
A division of Fulcrum Infratech Pvt. Ltd.
PackForge Tower, B-194, 2nd Floor,
Green Field Colony, Sector 41-42,
Faridabad, Haryana 121001, India

Phone / WhatsApp

+91 95822 69346 — calls and WhatsApp
+91 98184 33150 — second line, same desk

Email Us

Sales: [email protected]
Bulk Inquiries: [email protected]
Monday to Saturday, 9:30 AM to 6:30 PM

Open in Google Maps →

Send us your enquiry

Tell us the job rather than the model number — carton or load size, weight, and how many an hour. Send it and it reaches the person who prepares quotations, with this page attached so nobody has to ask which machine you meant.

There is no call centre in front of us. Between 9:30 AM and 6:30 PM, Monday to Saturday, the phone is answered by somebody who works here.

The direct line

+91 95822 69346 — the same number takes calls and WhatsApp messages. WhatsApp is often the faster route for anything visual: a photograph of your carton, a picture of a worn part, a video of the machine making the noise you are describing.

Monday to Saturday, 9:30 AM to 6:30 PM. Outside those hours, send the message anyway — it is read in the morning and answered in order.

Phone lines and email addresses

Calls reach the desk on +91 95822 69346 and on the second line, +91 98184 33150. For photographs and videos, WhatsApp +91 95822 69346 is the quickest route.

Three email addresses reach the desk. Writing to the one that matches your question saves a forward and keeps the thread with the person who will act on it.

Address	Use it for
[email protected]	Prices, shortlists, quotations and datasheets for one machine or a few.
[email protected]	Bulk and repeat orders, OEM and private-label requests, and multi-machine projects.
[email protected]	Spare parts, service, AMC and questions about a machine you already run.

Put the model, or the pack size if no model has been chosen yet, in the subject line, and attach photographs to the email itself. A complaint sent through the complaint form goes to the sales and corporate desks together, so it does not need copying to both.

Where we are

PACKFORGE INDUSTRIES,
A division of Fulcrum Infratech Pvt. Ltd.
PackForge Tower, B-194, 2nd Floor,
Green Field Colony, Sector 41-42,
Faridabad, Haryana 121001, India

Visitors are welcome, and for a machine over a certain size a visit is worth the trip — seeing a machine run with your own carton settles questions that a specification sheet cannot. Ring first so the machine you want to see is set up rather than in the middle of a build.

Which route to use

Sending an enquiry to the right place saves a day. Broadly:

A price for a machine — the enquiry form, with your carton or load size. It reaches the person who prepares quotations.
A spare part — tell us the machine and the part. A photograph of the old part is worth more than its name, because names vary between suppliers.
A machine that has stopped — call rather than write. A stopped line is not an email conversation.
Distributor or dealer enquiry — say which territory and what you already sell. We are open in India and in African markets.
Export — say the destination port or city and whether you need us to arrange freight or you have your own forwarder.

Writing about an order already placed

Once an order exists, start every message with its reference: the order ID from the website, or the reference on your order acknowledgement. Then use the route that fits the question.

Where is it? The tracking page takes the order or invoice number and your mobile, and the transporter, docket number and expected date come back on WhatsApp.
Cancelling an online order. Before despatch, a call or a WhatsApp message quoting the order ID cancels it, and the money goes back to the mode you paid by.
Arrived damaged or wrong. Photograph it, or film the unboxing, and send it inside 48 hours of delivery; the returns page explains the rest.
Not working. Use ask for help with a photograph of the fault and the rating plate. On our own machines most faults are settled on a call or with a part.
Invoice, GST or e-way bill. Say it is an accounts question and give the invoice number.
Something not put right. The complaint form logs it against your order so the next person sees the history.

What to include so the first reply is useful

A reply that asks you three questions back has wasted a day. Most of the time we need the same four things, and if they are in your first message the quotation comes back against them rather than against guesswork.

Carton or load dimensions in millimetres. Weight. How many you pack in a shift. Your delivery pin code, so we can confirm the delivery date.

Getting to us

Green Field Colony sits in Sector 41-42, Faridabad, on the southern edge of the Delhi capital region. From Delhi, most visitors come down the Mathura Road corridor; from Gurugram, across the Faridabad–Gurugram road. From the Faridabad metro line, an auto-rickshaw from the nearest station is a short ride, and the drivers know Green Field Colony by name.

Give the person driving "B-194, Green Field Colony, Sector 41-42" rather than a landmark. Sector numbers here are what people navigate by.

If you are coming a long way, ring the day before. It costs you a minute and it means the machine you want to see is set up rather than half-assembled on the bench.

Planning a visit to the works

A visit is most useful when the machine on the bench is running your work rather than a demonstration pack. A little preparation makes that possible.

Bring your own packs. The largest and smallest carton or bag you run, filled if you can, so the machine is set and tested on them in front of you.
Bring the consumable. A length of your strap, a roll of your tape or a sample of your film. A machine set on your material shows what your line will actually see.
Bring the operator. The person who will run the machine notices things a buyer does not: reach, working height and where the finished pack lands.
Send the details ahead. Pack size, weight and packs per shift on WhatsApp before you travel, so a suitable machine is ready when you arrive.

If the trip to Faridabad is not practical and your question is about pouches or bags, the free seal test answers it by post. Courier five empty pouches, at your cost, and the video of them being sealed on the right PackForge sealer comes back on WhatsApp.

What we cannot do over the phone

Give a firm price without your pack size. It is not obstruction — a strapping machine quoted against the wrong carton is a wrong quotation, and correcting it later is worse than asking now.

Diagnose a fault from a description alone, on a machine we have not seen. Send a photograph or a short video and the same call becomes useful immediately.

Commit to a delivery date before the order is booked, because the date depends on the build slot. It is on your order acknowledgement, in writing, rather than promised on a call and remembered differently by two people.

Escalating, if you need to

If a matter has not moved after two attempts, ask for it to be escalated and say so plainly. It goes to the management of Fulcrum Infratech Pvt. Ltd. rather than back into the same queue.

You should not have to do this, and when a customer does, we treat it as a failure at our end, not as an awkward customer making a fuss. Both are worth knowing before you need it.

Questions we are asked

What is the fastest way to get an answer?

WhatsApp on +91 95822 69346, with a photograph. Nine times out of ten a picture removes the back-and-forth that a written description creates.

Can I visit the works?

Yes. Ring first so the machine you want to see is set up and someone is free to walk you through it.

Do you have offices in other cities?

The works and the office are in Faridabad. We supply across India from there and to African markets on export terms.

Who do I contact about an invoice or a payment?

Use the same number and say it is an accounts question — it goes to the accounts desk rather than to sales, which is faster for both of us.

Do you have a WhatsApp number separate from the phone?

Both numbers, +91 95822 69346 and +91 98184 33150, take calls and WhatsApp. For photographs and videos, +91 95822 69346 is the quickest.

Can I email instead of calling?

Yes, and for anything that needs a written record it is better. Email produces a document your purchase team can act on; a phone call does not.

Nobody answered. Should I keep calling?

Send a WhatsApp message instead and it will be picked up. The phone is occasionally busy because the person you want is on the shop floor with another customer's machine.