Downloads

What you can ask for, and how

What you can ask for

• Product catalogue — the range as it stands, with the specification of each machine. Useful for circulating internally before a decision is taken.
• Spare parts list — the wear parts held for each model, so your stores can build a kit rather than order one part at a time.
• Machine datasheet — a single model, in full. Ask for this rather than the whole catalogue if you already know what you want.
• General arrangement drawing — issued for approval where a project needs it.
• Commercial documents — GST registration details and company particulars for your vendor onboarding form.

Vendor registration and onboarding

Most plants of any size will not raise a purchase order until the supplier is on their vendor master. That form usually wants company particulars, GST registration, bank details on letterhead and a declaration or two.

Send us the form. Filling it in is quicker for us than describing what we would put in it, and it removes a week from the front of your order.

A note on what we do not publish

We do not publish a certification we do not hold, and we do not reproduce another manufacturer's certificate as though it were ours.

Where a machine is one we buy in rather than build — the agriculture line, and the office, safety and bags ranges — the documents we can supply are the ones that come with it. We will tell you which those are rather than promising a document we cannot produce.

How to ask

Say which document and which machine, and give the address it should go to. If it is going to a purchase team rather than to you, say that too and we will address it to them so it does not arrive looking like a forwarded email.

For a document your finance or audit team needs by a date, say the date. It is easier to prioritise a request that carries one.

Which document you actually want

Buyers routinely ask for the catalogue when the catalogue is not what they need, and then spend a week extracting one figure from it. It is worth thirty seconds to pick correctly.

You are still choosing — ask for datasheets for two or three machines, not the catalogue. A comparison of three sheets is more useful than eighty pages.

You have chosen and need internal approval — the datasheet plus the quotation. Those two together are what a purchase committee acts on.

You are planning the installation — the datasheet for utilities and the general arrangement drawing for space and access.

You are stocking spares — the spare parts list for your models, not the whole range.

You are onboarding us as a vendor — send your form and we will complete it.

Keeping documents current

Specifications improve as machines improve, so a document has a life. When you ask, the version you get is the current one, and if a figure has changed since a sheet you already hold we will tell you rather than let you discover it at installation.

If you have circulated a datasheet inside your organisation and we later correct something on it, tell us who received it and we will send the correction to them too.

Sharing documents inside a large organisation

Once a specification is circulating in a plant it stops being one document and becomes several, and by the time a decision is taken nobody is sure which version anyone read.

Two habits fix it. Keep the file name we send you rather than renaming it, because the name carries the model and the issue. And when you forward it, forward the file rather than pasting the figures into an email — a table retyped by hand is a table with a typing error in it, and that error will be discovered at installation.

File formats and sizes

Documents are sent as PDF, because that is what survives being forwarded through a purchase department without reflowing. A drawing can be issued in the format your engineering team asks for — say which when you request it.

If your organisation's mail system rejects attachments over a size limit, tell us and we will send a link instead. It is a common restriction in larger plants and it is easier to work around in advance than to discover when nothing arrives.