PackForgeA division of Fulcrum Infratech Pvt. Ltd. Machines& Material Handling

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PackForge Help Centre

This is the desk you reach when you want something specific and you do not want to be sent round a menu to find it. Everything below is a real page, written by the people who build and despatch the machines, and every one of them ends with a way to reach a human being.

Answered by the people who build
No account needed for a price
Free technical advice before ordering
Wear parts stocked for every model

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PackForge staff going through a customer machine file at the Faridabad works

Help desk with phone, WhatsApp and twelve help topics laid out (illustration)

12Help topics

59Answers in the FAQ

Mon–SatDesk days

₹0Delivery charge in India

Before you buy

Most buyers arrive with a carton size, a load weight or a line speed rather than a model number, and that is the sensible way round. Send those and the shortlist comes back against them, including the times when the cheaper machine is the right answer.

If you already know the model, ask for the datasheet and the quotation together so the specification and the commercial terms travel as one document to your purchase team.

Ask for a datasheet Request a bulk quote How buying from us works Downloads

After you have ordered

An order acknowledgement carries the model, the configuration you approved, the commercial terms and the despatch plan. Keep it: every later conversation about your order is faster if you can quote its reference.

Once the machine leaves us, the transporter's docket number is what tracks it. We send that to you rather than making you ask for it.

Track your order Delivery and dispatch Installation and commissioning Payment and GST invoice

After the machine is running

A packing line does not stop politely. Wear parts — heater blades, cutters, belts, rollers, seals, wheels — are held in stock for every model we sell, so a line is not down waiting on one component to be made.

If something is wrong rather than worn, say so early. A machine that is behaving oddly is a cheaper conversation than a machine that has stopped.

Spare parts and AMC Warranty Returns and replacement Raise a complaint

Shipping outside India

We supply across India and export to African markets, with export packing, documentation and freight handled from our end. An export enquiry is answered differently from a domestic one, because the packing, the paperwork and the payment route all change.

Export orders and documentation Contact us

Quick answers and the page behind each

Some questions arrive every day. The short answer is below, and the page in the last column holds the detail and the exceptions.

Question	Short answer	Read
How long is the warranty?	12 months at minimum from the invoice date, covering manufacturing defects. Impulse sealers: 2 years on Standard, 5 years on Heavy Duty.	Warranty
When will a stocked machine reach me?	Roughly 3 days to a metro city and 5 to 6 days elsewhere, with Sundays excluded.	Delivery
Can I send back an online order?	Yes, inside 7 days of delivery, provided it is unused and still in the original box. Pickup is free.	Returns
How do I pay online?	At checkout, by UPI, card, netbanking or a wallet. Razorpay handles the payment.	Payment
Will an engineer come to my site?	Engineer visits are for sites in Delhi NCR. Elsewhere, help comes by phone, WhatsApp and video, with parts sent from Faridabad.	Ask for help
Will my pouch seal properly?	Post samples of your empty pouch for a free test and watch the result on video.	Seal test
Which spare fits my impulse sealer?	Choose your sealer size and the matching element and PTFE tape kit is listed.	Spares finder

Who answers what

There is no switchboard here, so it is worth knowing who picks up. Sales answers anything before a purchase order — sizing, shortlists, quotations, datasheets. Stores and despatch answer anything about a part, a package count or a docket. Accounts answers invoices, e-way bills, GST and vendor forms. Service answers a machine that is not behaving.

You do not have to work out which is which. Say what the question is about in the first sentence and it is routed in one step instead of three.

The one thing worth doing yourself is choosing the channel. A stopped line is a phone call. A specification question is an email, because it produces a document. Anything visual — a worn part, a bad seal, a carton that will not sit square — is WhatsApp, because a photograph ends the conversation that words would extend.

When to expect a reply

Desk hours are 9:30 AM to 6:30 PM, Monday to Saturday. How quickly something comes back depends on what it is, and where a page makes a promise it states it plainly:

A stopped line. Dealt with on the same working day when it is reported within desk hours. Call rather than write.
A complaint sent on the form. An answer on your mobile inside one working day, from a named person rather than an automated note.
A document request. Datasheets, spares lists and vendor paperwork usually go out the same working day.
A seal test. Counted from the day your pouches reach the works, the video takes up to 48 working hours.
A message after hours or on Sunday. It waits in order and is picked up when the desk opens.

If a reply you were promised has not arrived, chase it once on WhatsApp and say what you sent and when. That is quicker than starting the request again, because the person handling it can pick up the original thread.

What this Help Centre does not cover

It does not size a machine for you. No page can, because sizing depends on your carton, your volume and your floor, and a website that pretends otherwise sells the wrong machine.

It does not quote a price. Delivery is free anywhere in India; the final amount comes on your order confirmation or quotation.

And it does not replace the manual that ships with the machine. The manual is the authority on settings and safe operation, and these pages never contradict it.

If you are not the person who will use the machine

A good share of the enquiries here come from somebody buying on behalf of a plant they do not work in — a purchase officer, a consultant, a group head office. That is entirely normal and it changes one thing: the questions we need answered are held by somebody else.

Rather than relaying answers back and forth, put us on a call with the person at the bench for ten minutes. It settles in one conversation what four emails will not, and the specification that comes out of it will survive contact with the shop floor.

Four things to keep beside the machine

Most help requests slow down at the same point: somebody has to go and find a document. Keeping four items together at the bench, or in one folder on the maintenance computer, removes that wait.

The order acknowledgement reference. It identifies the model and the configuration you approved without anyone searching.
The invoice. The warranty runs from its date, and every accounts question starts from its number.
A photograph of the rating plate. Taken while the machine is new and the plate is clean and easy to read.
The commissioning settings. Written down on the first day, so the machine can be returned to the state in which it ran well.

With these four to hand, almost any page in this Help Centre can be used in one message rather than three.

Cannot find what you need?

Call +91 95822 69346 or send an enquiry and a person will read it, not a queue.

Call +91 95822 69346 Send an enquiry WhatsApp

Questions we are asked

Do I have to create an account to get a price?

No. Send the enquiry and the quotation comes back to the email or WhatsApp number you gave us. An account is only useful if you want your past enquiries in one place.

Can I speak to someone who actually knows the machine?

Yes, and that is the point of the phone number rather than a ticket form. Call +91 95822 69346 between 9:30 AM and 6:30 PM, Monday to Saturday. Say the model or describe the job and you will be put through to someone who can answer it.

I do not know which machine I need. Where do I start?

Send the carton or load dimensions, the weight, and roughly how many you pack in a shift. That is enough for a shortlist. A photograph of the packing bench helps more than a paragraph of description.

Is the price on the website the price I pay?

The price shown includes free delivery anywhere in India. GST is shown with the price, and your order confirmation or quotation states the final amount.

Is there a charge for technical advice?

No. Sizing a machine correctly is part of selling it, and an hour spent on the phone before the order saves both of us far more than it costs.

Can I get help with a machine bought years ago?

Yes. Give us the order reference or photograph the serial plate and we will look up what was supplied, including which wear parts it takes.